Call center software provider Genesys raises $580M at a $21B valuation led by Salesforce Ventures (Joseph Williams/Bloomberg)

[Techmeme]

Joseph Williams / Bloomberg:
Call center software provider Genesys raises $580M at a $21B valuation led by Salesforce Ventures — - Salesforce Ventures led $580 million round joined by Zoom — Effort signals booming demand for call center software — Call center software provider Genesys Cloud Services Inc. raised $580 million …